Safe and Secure

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We at Mandarin Palace Online Casino offer our players the highest level of safety and security because our aim is to provide online gaming that is relaxing and rewarding at all times.

Our online casino software uses a 3-tier security system, incorporating Advanced Security Technology, Transactional Integrity Safeguards and A Strict Privacy Policy for your peace of mind.

We are proud to say that Mandarin Palace Online Casino has come to be trusted for its integrity and honesty over the years by thousands of players across the world.

100% Safe and Secure

Secure Socket Layer

We employ the use of a P128–bit SSL Digital Encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions.

Risk and Fraud Division

Our Risk and Fraud division is one of the most advanced and sophisticated in the industry, supporting AVS/CV2, 3–D Secure (Verified by Visa and MasterCard Secure Code). Our established relationships with financial institutions, cash merchants and industry watchdogs ensure cooperation and coordinated security to our players.

Also, our PCI compliancy guarantees that all documentation submitted to the casino is 100% safe and secure.

100% Virus Free Software

Mandarin Palace Online Casino guarantees that its casino software is safe and certified virus free. The software is developed and maintained by Saucify – recognized as a Global Leader in the online casino industry for their safe, innovative and progressive gaming software. This ensures a secure and enjoyable gaming experience for you.

Fair Gaming and Transparency

Fair Gaming and Transparency is never a concern for our players at Mandarin Palace Online Casino. We employ a certified and independently audited Random Number Generator.

In addition, online players can track their wagering and gaming history through Playback as well as review and track their banking transactions through our easy to navigate Statement Page.

These accurate reports and statements make it easy to track your gaming and transaction history

Privacy Policy

Just because you are the centre of our universe, just because your presence causes a stir of planets and the flash of lenses it does not mean we allow access to your VIP chambers.

When you play at Mandarin Palace Online Casino your privacy is paramount to our success. We do not allow the use of your information in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial email ("Spam").

We protect the information of our players and will not sell, trade, transfer or rent your personal information to any third party. Associated or affiliated companies will use your email address only to provide you with services and manage your account. Associated and affiliated companies are not allowed to use your information for any other purpose whatsoever.

Winnings

Your casino winnings and withdrawals are kept strictly confidential, all such information is stored in secure operating environments. Mandarin Palace Online Casino keeps your winnings information private and does not provide this information to any third party unless such information is required to be disclosed by law, regulation or any governmental or competent regulatory authority.

Responsible Gaming

Mandarin Palace Online Casino strives to create and maintain a responsible gaming environment.

We value our guest, we revere your presence and enjoy your company, but we ask that you do so responsibly, with an eye on the future and a rational mind.

It is easy to be blinded by all the glitters, it is easy to chase bigger dreams every day, but, like Confucius says, "He who learns but does not think, is lost! He who thinks but does not learn is in great danger."

We'd like to keep you safe from harm and encourage you to enjoy the enchantment of our casino within your gaming capabilities.

Whilst our focus is on providing the best online gaming entertainment possible, we also acknowledge our duty to help prevent compulsive usage and underage access of our fine establishment. As a responsible, regulated gaming company, we carry ICRA certification. The Internet Content Rating Association (ICRA) is a non–profit organization that brings together major internet industry players, telecommunications companies, content providers and child protection bodies. The dual aims are to protect children and free speech rights on the Internet.

Compulsive Online Gambling:

Gambling is a form of entertainment. Yes, there is a chance of winning money but, if not treated as entertainment only, irresponsible gambling can have unfavourable consequences. Players must always be responsible about online gambling. Being responsible about online gambling means knowing whether to play and when and also, knowing how much money or time to spend at the casino.

In order to avoid problems with online gambling, please bear the following in mind:
  • Online Casinos and gambling is meant to be for entertainment purposes only. It does not guarantee a way to get rich quickly and settle any debts.
  • When you are on a winning streak, take occasional breaks to re–evaluate your win. Consider when it is time to stop.
  • Decide in advance on the amount of money you are willing to spend.
  • Don’t try to recoup any losses, as this could lead to bad and panic betting habits.
  • Gambling is a game of chance. There are no systems or formulas to guarantee success.
  • Only play with money that you can afford to lose and under no circumstances should you borrow money to play

Self–Exclusion:

We have designed an easy to use self–exclusion program for those who may need our assistance. If you feel that you are losing control of your play and would like assistance in limiting your access to your account, Mandarin Palace Online Casino offers you the following options:

  • A minimum 7 day cooling off period
  • A minimum 6 months self–exclusion period

Please contact our Customer Support at anytime for assistance with self exclusion.

Should you feel you have a gambling problem and require professional help, please visit the following sites for further assistance and information:

  1. www.gambleaware.co.uk
  2. www.ncpgambling.org
  3. www.gamblersanonymous.org
  4. www.igcouncil.org
  5. www.gamblingtherapy.org

Preventing Underage Gambling:

We do not allow anyone under the age of 18 to play our online casino games. Our casino is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at Mandarin Palace Online Casino.

Please note that certain jurisdictions and US States do not allow players under 21 to gamble. Please make sure that you are of legal gambling age in your specific jurisdiction.

We use sophisticated verification systems which can identify minors who log in to our software. Nevertheless, we recognize that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs. As a responsible adult, you can ensure that you do not leave children unattended near your computer when the casino software is running, and that you protect your gambling programs with password access.

You can also make sure that your Mandarin Palace Online Casino username, password and deposit method details are not within reach of children. Educate your children about the legality and the potential damage of underage gambling. Monitor and limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with Mandarin Palace Online Casino, please notify us without delay.
For further information on how to prevent underage gambling, we recommend the use of:

  1. www.netnanny.com
  2. www.cyberpatrol.com
  3. www.solidoak.com
  4. hwww.surfcontrol.com

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