Responsible Gaming
Mandarin Palace is here to provide an excellent and enjoyable gaming experience and recognize our responsibility in preventing problematic activity. We advise all players to take into account the following, and not game irresponsibly:
Play for entertainment, not to make money.
Avoid chasing losses.
Establish limits for yourself.
Do not let gambling interfere with your daily responsibilities.
Never gamble unless you can cover losses.
Take breaks.
See the below questions. If your answer to the majority of them is “YES”, we advise you take action to prevent gambling from negatively impacting your life:
Does gambling affect your work?
Has gambling caused arguments with family/friends?
Do you always return to win back your losses?
Have you borrowed money to gamble?
Do you see gambling as a source of income?
Do you find it difficult to limit your gambling?
What to do?
Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:
How we can help
By submitting a written notice to us (via [email protected]) you may set a deposit limit per day, per week or month.
You may increase or revoke a deposit limit after a minimum waiting period of twenty-four (24) hours from the time of the request, by written notice, except when the deposit limit has been set to zero (0).
Should a deposit limit of zero (0) be chosen, you will need to provide in writing to us that you wish to change or revoke the deposit limit, this change will only happen after a minimum waiting period of six (6) months from the time of the request.
You can also contact our experienced Customer Support team at any time to request this and they will kindly assist you.
Should you wish to self-exclude we recommend that you contact all other gambling sites where you have an account and request self-exclusion there also.
Underage gambling
Players must be of legal gambling age in their jurisdiction (at least 18+) to play at Mandarin Palace. It is their responsibility to be aware of the age restriction where they reside and play and to confirm their legitimacy when creating an account at Mandarin Palace. We also advise parents to do the following:
Password protect computer, mobile, and/or tablet.
Do not leave the device unattended when logged into your account.
Make sure all account details and credit cards are inaccessible to children.
Do not save passwords on your computer, write them down and keep them somewhere out of reach.
Download filtering software (e.g. Net Nanny) to prevent minors from accessing inappropriate sites.
If you think you might have a problem with gambling or need help, please contact 416 535-8501 for 24/7 support.
