Terms and Conditions

Last updated: 28 September 2023

Introduction

These Terms and Conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

1. APPLICABILITY OF THIS AGREEMENT

By using or installing the software, making use of any services and / or taking part in any promotion at The Genesys Club and any of its affiliated casinos, you acknowledge that you have read and accepted these Terms and Conditions, and agree to comply with them. You also acknowledge that when The Genesys Club is referred to anywhere in our Terms and Conditions, this will include all casinos affiliated to The Genesys Club, namely:

• Lucky Creek

• Grand Eagle

• Mandarin Palace

• Treasure Mile

You further acknowledge that non-compliance with any Casino Terms and Conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by Casino Management. The Casino Terms and Conditions are liable to change from time to time without prior notice or notification being sent to Players. It is the Player's responsibility to regularly check all the casino Terms and Conditions for any changes that are made.

2. LEGAL REQUIREMENTS OF USE

2.1. The casino is limited to Players of eighteen [18] years of age and older. Participation in the activities and games (the "Game") of this casino are open only to residents of those jurisdictions where such participation is legal. It is the Player's responsibility to ensure that they meet the restrictions imposed based on the area they live in.

2.2. The Genesys Club reserves the right to refuse any winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to ask for proof of age and close or suspend your account until satisfactory proof of age is provided.

Some jurisdictions do not allow Online Gambling. The onus is on you to comply with all laws that govern the jurisdiction you live in. It is your sole responsibility to ensure that your use of the service is legal.

 Should you live in such an area where online gambling is not allowed, or are under the necessary legal age, and you receive any correspondence from MANDARIN PALACE Casino, we apologize for the error and ask that you please ignore the correspondence.

2.3. Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:

• Australia

• Curacao

• France

• Germany

• Hungary

• Netherlands

• New Zealand

• South Africa

• Switzerland

• United Kingdom

• Belgium

• Slovakia

• Greece

• Israel

• United States

Or any other country as deemed by the casino.

2.4. Any use of The Genesys Club software or services is at your sole discretion and risk. Employees and immediate family members of The Genesys Club and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion, or other agencies) may not take part in any service or promotion offered by MANDARIN PALACE Casino or The Genesys Club.

2.5. All play by any ineligible person shall be voided, including any winnings accruing to any ineligible person.

2.6. All financial transactions, including playing, depositing, and withdrawing, may only be made by REAL Players in the following currencies, US$/CA$/€.

2.7. You may not make use of robots to play any of the casinos’ games.

3. ONE ACCOUNT AND TRUE PLAYER IDENTITY

3.1. In order to use any services of The Genesys Club you will need to register an account at any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.

3.2. Participation at this online casino is at the sole option, discretion, and risk of the Player. In particular, the legality of real money casino play is the Player's sole responsibility. By placing real wagers, the Player warrants that he/she is legally able to do so within his/her jurisdiction and that he/she accepts that MANDARIN PALACE Casino is unable to provide any warranties as to the legality or validity of their participation in real money play.

3.3. The Player understands that the Game is for entertainment value only. The Player understands and acknowledges that no deposit is necessary or required to play the Game. If a Player wishes to play without betting money, he/she may do so.

3.4. Only ONE account per player/household/IP address is allowed. The Player shall not allow any other person or third party including, without limitation, any minor, to use or reuse the Player's account, access and/or use any materials or information from the website, accept any prize, or participate in the Games.

3.5. MANDARIN PALACE Casino reserves the right to close all multiple accounts and, should Management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.

3.6. The Player is solely responsible for the security of his/her password. Should the Player have any knowledge of any unauthorized usage of the Player's account and/or password by someone else, the Player shall contact MANDARIN PALACE immediately and change his/her password.

3.7. Each individual Player is entitled to one [1] account only. Winnings will only be paid to Players with one [1] account. In cases where a Player has more than one [1] account, winnings will be null and void.

4. TAXES

Taxes, if any, on any prize are the Player's sole responsibility. The Player, by acceptance of a prize, acknowledges compliance with all rules thereto.

5. DISPUTES & DISCREPANCIES

5.1. Should there be a discrepancy between the gaming results on the Player’s computer and the gaming results on the MANDARIN PALACE gaming server, the results on the MANDARIN PALACE gaming server shall take precedence and be considered final.

5.2. Refunds

5.2.1. Funds unfairly lost or debited to eventual bug(s) affecting financial or gaming activities will be credited back to the player’s account. If the Bonus/Promotion Terms and Conditions have been met these funds are eligible for withdrawal to the Player account holder.

5.2.2. Other refunds may be given in exceptional circumstances, and solely at Management's discretion.

5.2.3. By default, refunds will only be processed via the same method of payment and to the same funding source through which a deposit was made.

5.2.4. Once the Casino has agreed to the refund, it takes between seven [7] to twenty-one [21] business days. The refunded amount back to the player will be in the same increments that the deposits were made in.

Example:

A Player deposited $100 in $20 increments; he/she will not receive $100 refund rather five [5] x $20 Refunds

5.2.5. Management will always pursue what it deems to be the fairest solution in such cases.

5.3. Disputes

5.3.1. Notwithstanding anything in this agreement, in the event of any dispute regarding a wager or winnings, the decision of The Genesys Club Management will be final and binding in all matters.

5.3.2. Please note that E&OE is defined as Errors and Omissions are Excepted.

5.3.3. MANDARIN PALACE Casino also reserves the right to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty program or any of its associated benefits. This is at the sole discretion of the The Genesys Club Management who will NOT BE LIABLE in the event of such a cancellation.

5.3.4. In the event of the cancellation of any game or promotion for any reason, MANDARIN PALACE’s Management, staff, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, or retailers will not be liable.

5.3.5. Should a Player encounter any difficulties of any nature whatsoever, they can contact MANDARIN PALACE Casino via the following platforms:
Live Chat
Email: [email protected]
Telephone: 1 888 595 5835

6. PLAYER CONFIDENTIALITY GUARANTEE

6.1. MANDARIN PALACE Casino will contact you on the email address provided as your login name for all promotions, bonuses, and other information.

6.2. Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) MANDARIN PALACE Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by MANDARIN PALACE Casino to promote, advertise, communicate, and alert you of casino activity, promotions, bonuses, and other news that affect your play.

6.4. All personal information submitted to MANDARIN PALACE Casino is considered privileged and is protected under all costs.

6.5. All personal information submitted to the Casino is kept on a Secure server and is considered privileged and is protected.

6.6. The Player has the right to close his/her casino account at any time by contacting our Support Agents via live chat, email and/or telephone. If there are no funds in the Player account, the request will be dealt with within 24 hours. IF there are funds in the Player account the closure of the account will take longer due to the Support Agents needing to follow the process of transferring the funds to the Player's account.

7. ADDITIONAL PLAYER CONDITIONS

7.1. The Player confirms that

7.1.1 The Terms and Conditions applicable to his/her participation in the gaming activities will be agreed by him/her in Curacao, N.V., and
7.1.2. Any wager made by him/her will be accepted by MANDARIN PALACE Casino in Curacao, N.V. concurrent with his/her communication of the wager to MANDARIN PALACE Casino, without any other act or formality whatsoever.

7.2. Any material(s) obtained from MANDARIN PALACE Casino are automatically void if counterfeited, reproduced, forged, mutilated, tampered with, or altered in any way. All materials submitted for prize claims are the property of this casino and will not be returned. MANDARIN PALACE Casino is not responsible for lost, incomplete, illegible, late, damaged, mutilated, or misdirected requests, prize claims or entries.

7.3. Liability for materials obtained from MANDARIN PALACE Casino containing any error is limited to replacement.

7.4. Please note that any malfunction voids all play and pays.

7.5. MANDARIN PALACE Casino does not undertake to notify Players that they have outstanding balances to collect. You are responsible for withdrawing or playing out any funds that are held in your account.

7.6. MANDARIN PALACE Casino reserves the right to limit or refuse any wager.

7.7. MANDARIN PALACE Casino (or other casinos and entities that may be launched subsequently) will not be liable, and are not liable for any damages in the following scenarios:

7.7.1. For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.

7.7.2. For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.

7.7.3. Any event or major occurrence that is out of our control.

7.7.4. Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.

7.7.5. For any loss because of any act of God, such as earthquakes, floods, lightning, or any other natural cause.

7.7.6. For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.

7.7.7. For the acts of Government or authority (including refusal or revocation of any license or consent).

7.7.8. MANDARIN PALACE Casino central computer system (or any part thereof) failing.

7.8. MANDARIN PALACE Casino will not force you to honour any obligation other than what is provided for by our Terms and Conditions. Similarly, you cannot force MANDARIN PALACE Casino to honour any obligation outside the parameters of our rules and regulations.

7.9 Notwithstanding any implied or express terms of this Agreement, the Player agrees that, if MANDARIN PALACE computer hardware or software does not properly implement the rules of a casino game, does not properly implement the random number generator, or does not make proper account for the play that has occurred, MANDARIN PALACE shall only be liable for the Player's initial deposit.

In layman's terms: The Player shall forfeit any winnings made because of computer or software error.

7.10. The Player acknowledges that any form of cheating, suspicious or pattern behaviour will result in winnings being forfeited and your relevant deposits being refunded back to you.

7.11. Any attempt to circumvent the casino bonus system by benefiting off playing with cash and then trying to attempt to win off a bonus not forming part of deposit balance (or vice versa) is considered deliberate cheating and winnings will be forfeited as well as any deposit returned to the client regardless of the money being won from the cash or bonus.

7.12. The Player further acknowledges that the forfeiture of such verified balances in no way prevents MANDARIN PALACE from pursuing other avenues of recourse, such as criminal or civil proceedings.

7.13. The Player fully understands that participation in these games is at the Player's sole option, discretion, and risk. The Player further agrees to become party to, and shall abide by, all rules, regulations, terms, and conditions contained herein. Rules, regulations, terms, and conditions may change from time-to-time.

7.14. The Terms and Conditions contained herein represents the complete, final, and exclusive agreement between the Player and the Company and supersedes (and merges) all prior agreements, representations and understandings between the Player and the Company.

7.15. MANDARIN PALACE reserves the right to cancel the Player's account for any valid reason and/or commission an audit of the verified balance in the Player's account at the time of such cancellation.

7.16. MANDARIN PALACE Casino, together with its partners, directors, officers, media, promotion, or other affiliated agencies, as well as licensees, distributors or any employees or any other affiliated entities are indemnified from all costs, liabilities, damages, or expenses that may arise from any player's use of this casino group's software or any other service, or promotional activity.

7.17. The Player understands that the term MANDARIN PALACE is the trademark, service mark, and trade name of the Company. The Player obtains no rights to such terms, nor any other terms, graphics, text, concepts, or methodologies, by using the Web site and the material contained therein.

7.18. MANDARIN PALACE Casino and our designated agents may investigate any Real Account Holder's credit worthiness should it be deemed necessary. This is to the benefit, and for the protection of, the casino and the individual player.

7.19. MANDARIN PALACE Casino reserves the right to report all suspicious activity that could be in contravention of the laws on money laundering and other criminal acts such as:

• The suspected intention to conceal or disguise funds accrued from illegal activities.

• Suspicion that criminal activity is facilitated using MANDARIN PALACE Casino software and services.

• The use of money suspected to have been accrued through illegal activity.

7.19.1 Should MANDARIN PALACE Casino Management suspect any fraudulent activity at any of our casinos, MANDARIN PALACE Casino reserves the right to:

• Withhold money held in a suspect account.

• Refuse access to any entity affiliated to the casino.

• Deactivate or close the suspect account.

• Report the matter to the authorities.

• Submit and compile a report of the activity.

8. BONUS TERMS & CONDITIONS

8.1. When playing at MANDARIN PALACE Casino, it is deemed that you have read and agreed to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at MANDARIN PALACE Casino.

8.2. The General Bonus Terms and Conditions are liable to change from time to time. It is the player's responsibility to regularly check the General Bonus Terms and Conditions. Please be sure to always read the general Bonus Terms and Conditions in conjunction with the specific Bonus Terms and Conditions regarding any bonus/promotion.

8.3. Employees and immediate family members of The Genesys Club and any company or entity associated with it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion, or other agencies) may not take part in any bonus or promotion offered by MANDARIN PALACE Casino.

8.3.1. A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g., universities, schools, public libraries, workplace etc).

8.4. Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins, or loyalty points once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal Casino Terms and Conditions.

All promotions at MANDARIN PALACE Casino are by invitation only. All promotions at MANDARIN PALACE Casino are limited to Real-money players only. No withdrawal is allowed if there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied. Unless specifically stated otherwise, the MATCH BONUS amount is considered NONREDEEMABLE, and will be removed from the amount of your withdrawal request.

8.4.1. A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.

8.4.1.2. Purchasing players may only claim a deposit match bonus offer in the first five [5] minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if five [5] minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.

8.4.1.3. Deposit bonuses of 101% or greater carry a maximum withdrawal of $1000. Deposit offers of 100% or lower carries no maximum withdrawal. Free Bonus, Free Spins, Tournament Wins, and Medal promotions carry no a maximum withdrawal of $100. When a deposit is made and a match/deposit bonus has been claimed, once wagering is met, the entire amount turns into Cash. The casino does indeed reserve the right to decline your withdrawal should we suspect foul play.

8.4.1.4. Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Agents, the bonus rewarded will have a maximum withdrawal rule of $100 imposed as stated in Section 10: Maximum Withdrawal and the remaining balance will be voided.

Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction. Deposit Match Bonuses greater than 100% carry a $1000 maximum withdrawal and need to be wagered through sixty [60] times. The remaining balance will be voided.

8.4.1.5. Free spins awarded for or as part of a deposit where no deposit match offer has been claimed, must be "played" first, prior to your deposit being wagered, failure to do so will result in any winnings being forfeited. The deposit and the bonus money won off any free spins set, must be played as one [1] balance.

The free spins bonus won must form part of the deposit, failure to do so infers active participation to circumvent the casino bonus system and will result in forfeiting any money won.

If the casino offers a deposit match bonus and free spin as one [1] offer, the above rule does not apply, if the deposit match offer is claimed whilst the deposit is active in the casino account.

Maximum withdrawals of $100 will apply to players whereby a deposit is made, and free spins claimed, and the free spins is wagered independently off the deposit.

8.5. Wagering for Bonuses – Play through Requirements (% contribution per game as follows):

• Slots / Keno / Scratch cards *100%

• Roulette / Three Card Poker *50%

• Three Card Poker *50%

• Baccarat *25%

• Video Poker*10%

• Blackjack/Craps*5%

*Percentage of wager placed that counts towards meeting wagering requirements.

8.5.1. Bonus Money (No Deposit Required) bonuses need to be played through sixty [60] times before a player can make a withdrawal. Please see Section 10: Maximum Withdrawal.

8.5.2. Bonus Money (Any Match Offer) needs to be wagered through sixty [60] times by all Tier players before a player can make a withdrawal.

Example:

Deposit $100, get a 100% Match Bonus.

To withdraw a player will need to wager $100 (Bonus amount) x 60 = $6,000

8.5.3. All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.

8.5.4. Any discrepancies with funds in the Player’s account may affect their withdrawal. Furthermore, their account status may be subject to review and could be suspended.

8.5.5. For free spins offers that are additional to a match deposit offer (i.e., offered as part of a match deposit package as a bonus), the maximum withdrawal allowed is $100 on those free spins.

All free spins bonuses carry a cash out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required.

To withdraw cash prizes won from tournaments, leader boards or any other competitions, a deposit must have been made prior to the events’ commencement.

EXCLUSION: Any free spins offer not applicable to this rule will be so stated by Casino Management.

8.5.6. Each Player may only partake in one [1] bonus-promotion per deposit. If a Player receives more than one [1] bonus-promotion per specific deposit, any winnings will be voided.

8.5.7. Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.

8.5.8. No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively. i.e., a Player must make at least a $20 deposit in-between claiming any non-deposit offers. If a deposit is not made between non-deposit offers, any subsequent winnings will be voided.

8.5.9. Please read carefully regarding Sequential and Alternative offers:

• Sequential offers:

Promotional bonuses that are offered as a package must be claimed in the sequence provided (i.e., From first to last bonus code in the order provided).

• Alternative offers:

Promotional bonuses that are offered with an option to choose between two [2] or more deposit bonus offers / free “no deposit” offers (i.e., Claim “this offer” OR “that offer”) will require a player to claim ONLY ONE of the options presented, regardless of how many deposits are made during that promotional period. Should a player succeed in claiming both offers, they will be found in contravention of promotion Terms and Conditions and any winnings accrued will be rendered void (with your deposit value refunded).

For example, the weekly offers received via email currently offer a regular match bonus offer and a “More Bang for your Buck offer” – you are not allowed to deposit and claim both sets of offers – you may only claim one set of the offers in question when making your deposit during each weekly promotional period.

8.5.10. Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.

8.5.11. For all bonuses and/or promotions, dates and times shall be calculated according to Eastern Standard Time (EST), which is GMT +2.

8.5.12. Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).

8.5.13. Promotional and / or bonus offers by email, text message and direct mail are for the intended recipient only and cannot be transferred.

8.5.14. Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by MANDARIN PALACE Casino.

8.5.15.  Any Player deviating from the promotional rules will be disqualified; however, their original deposit amount will be credited to their casino account.

8.6. MANDARIN PALACE Casino reserves the right:

8.6.1. To deny a player any bonus where a player has been identified as a bonus abuser at MANDARIN PALACE Casino. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he / she is judged to have abused.

8.6.2. To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.

8.6.3. To close accounts at any time, particularly when registration information is discovered to be incorrect or misleading, or when Casino Management deems the player's participation to be dishonest, or when there is a history of chargebacks on deposits made.

8.6.4. To audit all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player's casino account.

8.6.5. To discontinue or cancel any promotion or bonus if Management deems it appropriate.

8.7. MANDARIN PALACE Casino Marketing department is the sole judge in any dispute regarding any promotional offer.

8.8. Each Promotional Term and Condition is severable from each of the other Terms and Conditions.

8.9. If any Term or Condition is found invalid, unenforceable, or void for any reason, the remaining Terms and Conditions shall remain in force.

8.9.1. To qualify for subsequent bonuses, the player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer.

Please Note:

To qualify for your Anniversary, Tier Welcome Bonus or Birthday no deposit bonuses, a player needs to have deposited an amount (or amounts) equivalent to the value of that bonus in the last 3 months before that bonus is due to them. That is, $25 in deposits in the 3 months before your Anniversary and $75 in deposits in the 3 months before your Birthday on the Silver tier, $100 in deposits in the 3 months before your Anniversary and $150 in deposits in the 3 months before your Birthday on the Gold, and so on for Platinum.

8.9.2. Reversed withdrawals are not considered deposits and will not be matched with a bonus.

The maximum bet that can be placed on Betsoft / Rival games is five [5] €/US$/CA, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is one [1] mBTC. This includes double-up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.

8.9.5. Non-compliance with any promotional Terms and Conditions shall be deemed to be 'Promotion Abuse' and, as such, gives MANDARIN PALACE’s Management the right to, at its sole discretion, take appropriate action to facilitate a gaming experience that is fair, entertaining, and beneficial to all parties involved.

8.10. Progressive Jackpot wins from funds that have been derived from free bonus money, match bonus or any other bonus converted to cash at the end of playthrough requirements will not be eligible for Progressive Jackpots.

8.11. NEW PLAYER WELCOME BONUS

8.11.1. Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at MANDARIN PALACE Casino.

8.11.2. New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at MANDARIN PALACE Casino.

8.11.3. This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at MANDARIN PALACE Casino only. The definition of First Deposit is the first deposit made by an individual at MANDARIN PALACE Casino.

8.11.4. A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.

8.11.5. To make a withdrawal, a player needs to wager sixty [60] times the bonus amount.

Example:

Deposit $100 and get a 100% Match Bonus.

To make a withdrawal, a player will need to wager $100 (Bonus) x 60 = $6,000.

8.11.6. Bets placed in the game feature on slots do not count towards meeting the bonus play-through requirement of sixty [60] times.

8.11.7. Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card number/debit card number, and environments where computers are shared (e.g., university, school, public library, workplace etc.)

8.11.8. MANDARIN PALACE Casino reserves the right to change the offer, adjust the bonus Terms and Conditions, or deny a proportion of the bonus due to Player misuse.

8.11.09. A minimum transaction value of $100 applies to all withdrawals.

8.12. GAMES MEDALS PROMOTIONS

8.12.1. To qualify for a medal prize, a player must make a minimum deposit of $20 on the day a medal is awarded on a game.

8.12.2. Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.

8.12.3. Medal prizes will be credited to players’ accounts on the business day following the end of the medal's promotion.

8.12.4. A player will qualify for a maximum of one [1] medal prize, at the highest medal value per day of the promotion. For example, if a player wins a Blue, a Bronze, Silver and a Gold Medal on Fistful of Dollars and a Bronze medal on Code 211 the player will receive a prize for the highest medal earned, in this example - a prize for the Gold Medal.

8.12.5. Bonus prizes awarded for medal promotions are subject to a sixty [60] times wagering requirement and a maximum cash withdrawal of $100 as per normal casino bonus Terms and Conditions.

8.12.6. If a player deposit $20 each day of the promotion and wins a medal on each day of the promotion, their total prize money will be doubled. If a player should win all five [5] medals during the promotional period and did indeed deposit on each day that a medal was won, the player will receive a total prize bonus of $250.

8.12.7. All medal promotions are open to depositing players only and will run between the dates and times advertised on the email correspondence you received. Medals promotions will be held only on the games advertised in the email correspondence you received.

8.13. Any attempt to hide funds in a features or bonus round, with the intention of retriggering at a later point when your balance ratios are different, will cause all winnings to be forfeited and confiscated.

8.14. All bonuses need to be claimed by the Player themselves within the specified promotional period. No bonus will be credited to any Players account automatically.

9. PAYOUT PROCEDURE AT MANDARIN PALACE CASINO

Please Note:

9.1. To facilitate a streamlined process, all withdrawal requests will be processed daily within MANDARIN PALACE Casino and is subject to a 48-hour [2 day] pending period.

Payments will be made on workdays, and NOT on public holidays or over weekends.

To complete a withdrawal, a player will need to present a copy/photo of ONE [1] of the following:

• A valid form of identity issued by the government of a recognized country/state, such as a driver’s license or passport.

• 1 copy of the front and back of a credit or debit card used to fund the Player’s casino account. Thereafter, the Player will be required to submit a copy of the front and back of each credit or debit card registered on their casino account.

• A copy of a utility bill (electricity or other) with the Player’s name and current address on it. Please note that the Casino will not accept online statements or any statements that originate from an electronic source. Players are required to provide the Casino with the copy of a utility bill (electricity or other) that has been received via postal services.

Please provide all required documents within 336 hours [14 days] of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed into your casino account, and you will then be required to log another withdrawal request before you proceed.

In this event, MANDARIN PALACE Casino will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second [2^nd] withdrawal attempt based on your account status at the time of your subsequent request. MANDARIN PALACE Casino takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.

9.2. The minimum withdrawal amount is $100, and there is a service fee of between $0 and $30 per transaction applicable. This will vary dependent on size of withdrawal and processor used.

• Bitcoin – $0.00 Fees – Up to five [5] Business days once payment is processed.

• Wire Transfer – $20 Fees – Up to ten [10] Business days once payment is processed.

Please Note:

All standard wire transfer fees are provided for within your processing fees, however, there are some correspondence fees that exist, and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.

10. MAXIMUM WITHDRAWAL

10.1. The maximum withdrawal limit for any Player at MANDARIN PALACE Casino is $10,000.00.

10. 2. Players that have never deposited at the casino, may only make a withdrawal on any bonus, free spins, or loyalty points once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal Casino Terms and Conditions.

Where a player has won using their first free money offer/no deposit bonus (i.e., no deposit was made), a maximum withdrawal amount of $100 applies.

10.3. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.

Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are US$, CA$ and €.

10.4. Where a player has won using their second free money offer/no deposit bonus (i.e., no deposit was made), such winnings will be forfeited, and no withdrawal will be permitted.

10.5. Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e., no deposit was made), a maximum withdrawal amount of $100 applies.

10.6. Bonus prize monies won from any of our tournaments, medals promotions, leader board competitions etc are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of $100.

Please Note:

If you should win more than this amount on any further play, your limit of withdrawal will remain at $100.

10.7. All loyalty point bonuses that have been redeemed will carry a maximum withdrawal of $100 once wagering requirements have been met.

10.8. For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.

10.9. Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings (e.g., Golf clubs, Navigators, TV’s, etc), will be considered null and void.

All featured amounts and percentages also apply to the following currencies: US$, CA$ and €. All other qualifying players whose currencies are not listed above may play in USD$.

10.10. All withdrawals below US$1,500 (or the equivalent amount in € or CA$ currency) will be paid to a Player in a lump sum. For withdrawals greater than US$/CA$/€1,500 the total amount will be paid out in instalments according to the following rules:

• Platinum Tier Players will receive a maximum pay-out of US$/CA$/€5,000 per week until the entire withdrawal amount has been paid out in full.

• Gold Tier Players will receive a maximum pay-out of US$/CA$/€3,500 per week until the entire withdrawal amount has been paid out in full.

• Silver Tier Players will receive a maximum pay-out of US$/CA$/€2,500 per week until the entire withdrawal amount has been paid out in full.

• Bronze Tier Players will receive a maximum pay-out of US$/CA$/€1,500 per week until the entire withdrawal amount has been paid out in full.

10.10.1. If you make a deposit via BTC, withdrawals can be made via BTC.

10.10.2. If you deposit via Credit Card, withdrawals can be made via wire transfer.

10.10.3 If you use Credit Card and BTC/Wallet as deposit methods, then your BTC deposits need to comprise 50% of the initial withdrawal to be able to withdraw via BTC or make three [3] consecutive BTC deposits to activate the wallet.

10.11. The Casino reserves the right to withhold any withdrawals and / or confiscate all winnings for irregular or suspicious play.

11. CONFLICT

11.1. Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence and shall be final and binding.

11.2. Should there be any conflict between the terms of this Agreement & the terms of The End User License Agreement, the End User License Agreement shall always take precedence & shall be final and binding.

12. GOVERNING LAW

The construction, validity, and performance of this agreement shall be governed by the laws of Curacao and courts of Curacao - shall have exclusive jurisdiction over all disputes in any matter arising from or related to this agreement.

13. LIABILITY

13.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.

13.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER

14. OTHER

14.1. No winnings on progressive slots will be honoured if a player has an active bonus. Any bonus stays active while there is a balance within the account that has been accrued using a bonus or is in any way tied to a bonus. This includes any winnings made from a bonus, including a balance where wagering has been met, and any withdrawable balance or pending withdrawals as a result. The balance needs to be withdrawn from the account in total or forfeited by the payer for the bonus to be considered non active.

Any wagering on a player account will be tied to an active bonus's Terms and Conditions.

14.2. At any time, MANDARIN PALACE Casino retains the rights to alter or make changes to this agreement. The onus is on the player to consult the website platform and the Terms and Conditions pages a minimum of once per month. Under this agreement, and the abiding rules of the Casino games at MANDARIN PALACE Casino, the player hereby agrees and accepts any possible amendments in the Terms and Conditions available at www.mandarinpalace.com/terms-and-conditions.

14.3. This Website Is Owned and Operated by Genesys Technology N.V, E-Commerce Park, Vredenberg, Curacao, Using the Gaming License which is held by Genesys Technology N.V.

14.4. The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws. Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure. Our casino security measures include:

• Advanced Security Technology

• Transactional Integrity Safeguards

• Strict Privacy Policy

14.5 Anti-Spam Policy

MANDARIN PALACE prohibits the use of its Players' information in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (‘Spam’).

MANDARIN PALACE owns the information of its Players and will not sell trade, transfer, or rent their personal info to any third party outside of its associated or affiliate companies.

MANDARIN PALACE, its affiliated and associate companies, will use a Player’s e-mail only to provide them with services and to manage their account. MANDARIN PALACE do not permit or authorize its associate or affiliated companies to use, collect, compile, or obtain any information about its customers or subscribers, including, but not limited to, subscriber e-mail addresses.

14.6 Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

14.7 In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

14.8 Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

14.9 These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

14.10 Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations, and corporations.

14.11 No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

14.12 By hereafter accessing or using the Service, you acknowledge having read, understood, and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.

14.13 In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

14.14 These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.