Terms and Conditions
The Palace advisors, seers, gurus and respected elders congregated to define a fair and honorable set of rules to guide and govern conduct and ensure every experience is a smooth and enjoyable affair. As a guest of Mandarin Palace, we ask that you familiarize yourself with these Terms and Conditions, which maps out the legally binding relationship between you, the Player, and Mandarin Palace Casino. Please print out these conditions and store them in a safe place for future referral.
Our gurus always say that the only constant is change, so please bear in mind that these Terms and Conditions are liable to change from time to time. It is the responsibility of the player to regularly check these terms and conditions for any changes thereto.
APPLICABILITY OF THIS AGREEMENT
By using or installing the software, making use of any services and / or taking part in any Mandarin Palace Casino promotion, you acknowledge that you have read and accepted the casino’s Terms and Conditions, and agree to comply with them. You further acknowledge that non-compliance with any casino terms and conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by casino management. The Casino Terms and Conditions are liable to change from time to time without prior notice or notification being sent to player’s. It is the player’s responsibility to regularly check all of the casino Terms and Conditions for any changes that are made.
2. LEGAL REQUIREMENTS OF USE
2.1 You may not make use of Mandarin Palace software and services if you are under the age of 18. However, some jurisdictions and certain US States require you be 21 or older to play at a casino. It is your responsibility to ensure that YOU are of legal gambling age in the jurisdiction you reside in.
2.2 Mandarin Palace reserves the right to refuse any winnings to any player under the legal gambling age of their jurisdiction. We also reserve the right to ask for proof of age and close or suspend your account until satisfactory proof of age is provided. Some jurisdictions do not allow Online Gambling. The onus is on you to comply with any and all laws that govern the jurisdiction you live in. Should you live in such an area where online gambling is not allowed, or are under the necessary legal age, and you receive any correspondence from Mandarin Palace, we apologize for the error and ask that you please ignore the correspondence.
2.3 Due to legal, financial transaction regulations, and commercial reasons, we cannot offer any registrations or process any deposits or withdrawals to and from the following countries:
2.4 Any use of Mandarin Palace software or services is at your sole discretion and risk. Employees and immediate family members of Mandarin Palace and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any service or promotion offered by Mandarin Palace. You may not make use of robots to play any of the casinos' games.
3. ONE ACCOUNT AND TRUE PLAYER IDENTITY
3.1 In order to use any services of Mandarin Palace you will need to register an account at any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.
3.2 You also need to choose a password and are responsible for the security of that password. It is the player’s responsibility to keep his/her private username and password secret and confidential. Any use of the software application through the player’s username is the sole responsibility of the player. Should you suspect someone of fraudulently using your password to play on your account you should contact the support desk of the casino in question immediately to enable a Player Services Agent to change that password and take any other appropriate action.
3.3. You may only open an account using your country of residence, and also using the currency of that country of residence. For example: US residents must register with their US address as well as choose USD as their currency of play. Should we find that you are operating your account under a false currency (ie. different from your country of residence stated) or claiming offers not specified for your country, your account will be suspended, with any transactions relating to it cancelled and winnings forfeited on the basis of suspicion of fraud.
3.4 You are only allowed to have one account at Mandarin Palace and there are no costs associated with opening your account. Mandarin Palace reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.
3.5 Upon registering an account at Mandarin Palace, you will be required to present the following documentation in order to verify your identity. This is a necessary security measure and is for your protection. You will need to present:
3.5.1 A recent copy of a utility bill, such as electricity, with your name and current home address on it, not older than 3 months.
3.5.2 Copies of the front and back of the credit card(s)/debit card(s) you will use to fund your casino account.
3.5.3 A driver’s license, ID document or Passport issued by the government of a recognized state or country.
3.6 When making a withdrawal, you will be emailed a Deposit Acceptance Agreement within 48 hours of opting to withdraw your winnings. You need to complete, sign and then return the agreement in order for the transaction to be processed.
4.1 You are responsible for the paying of any taxes on any prize or winnings accrued at any one of our casinos.
4.2 By accepting a prize or withdrawing any winnings you acknowledge and agree to this stipulation.
5. DISPUTES & DISCREPANCIES
5.1 If you have any complaint, claim or dispute regarding the outcome of any activity at Mandarin Palace you need to submit your complaint to us, in writing, as soon as possible after the incident occurred.
5.2 Please be sure to send your correspondence to the support desk of the casino in question and we'll make every effort to address your query and work towards a satisfactory outcome.
5.3 Please note that the decision of Mandarin Palace’s management will be final and binding. Should you encounter a discrepancy between the results on Mandarin Palace gaming server and your own results on your computer, the results on our server shall be considered correct and final.
6. PLAYER CONFIDENTIALITY GUARANTEE
6.1 Mandarin Palace will contact you on the email address provided as your login name for all promotions, bonuses and other information.
6.2 Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) Mandarin Palace guarantees your anonymity. Your personal information, contact details etc. will only be used by Mandarin Palace to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
6.3 Mandarin Palace owns your personal information and will not sell, transfer, trade or rent your details out to any party.
6.4 All personal information submitted to Mandarin Palace is considered privileged and is protected under all costs.
7. ADDITIONAL PLAYER CONDITIONS
7.1 Any material(s) obtained from Mandarin Palace are automatically void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any and all materials submitted for prize claims are the property of this casino and will not be returned. Mandarin Palace is not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.
7.2 Liability for materials obtained from Mandarin Palace containing any error is limited to replacement.
7.3 Mandarin Palace does not undertake to notify Players that they have outstanding balances to collect. You are responsible for withdrawing or playing out any funds that are held in your account.
7.4 Please note that any malfunction voids all plays, and pays.
7.5 Mandarin Palace reserves the right to limit or refuse any wager.
7.6 Mandarin Palace also reserves the right to withdraw or suspend any game, tournament, competition, promotion, bonus, loyalty program or any of its associated benefits. This is at the sole discretion of the Genesys Gaming Group Management who will NOT BE LIABLE in the event of such a cancellation.
7.7 Mandarin Palace (or other casinos and entities that may be launched subsequently) will not be liable, and are not liable for any damages in the following scenarios:
7.7.1 For any damage which may be caused to the Player by the interception or misuse of any information transmitted over the Internet.
7.7.2 For fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.
7.7.3 Any event or major occurrence that is out of our control.
7.7.4 Telecommunications or any other data transmission system failings that lead to delays, losses, errors, or omissions.
7.7.5 For any loss as a result of any act of God. (Earthquakes, floods, lightning etc.)
7.7.6 For an outbreak of hostilities, riot, civil disturbance, acts of terrorism.
7.7.7 For the acts of Government or authority (including refusal or revocation of any license or consent).
7.7.8 Mandarin Palace’s central computer system (or any part thereof) failing.
7.8 Mandarin Palace will not force you to honor any obligation other than what is provided for by our Terms and Conditions. Similarly you cannot force Mandarin Palace to honor any obligation outside the parameters of our rules and regulations.
7.9 Any form of cheating, suspicious or pattern behaviour will result in winnings being forfeited and your relevant deposits being refunded back to you.
The player shall forfeit any winnings made as a result of computer or software error. In such an event Mandarin Palace shall be liable for your initial deposit only. Cheating of any sort shall result in the forfeiture of all balances in your account. Such forfeiture does not prevent Mandarin Palace from instigating legal action, should it be deemed appropriate.
Any attempt to circumvent the casino bonus system by benefiting off playing with cash and then trying to attempt to win off a bonus not forming part of deposit balance ( or vice versa) is considered deliberate cheating and winnings will be forfeited as well as any deposit returned to the client regardless of the money being won from the cash or bonus.
7.10 Mandarin Palace, together with its partners, directors, officers, media, promotion or other affiliated agencies, as well as licensees, distributors or any employees or any other affiliated entities are indemnified from all costs, liabilities, damages or expenses that may arise from any player’s use of this casino group’s software or any other service, or promotional activity.
7.11 Mandarin Palace, or any derivative of it are registered trademarks, service marks and/or trade names of The Genesys Gaming Group, its subsidiaries, licensors or any associated companies. All material used by Mandarin Palace, including but not limited to its unique software, images, photographs, animations, videos, music, audio, graphics, pictures, text or any other intellectual property are owned by the Casino - no player has rights to anything created for or by Mandarin Palace. All materials are protected by copyright and may not be used unless explicit written consent is provided by Mandarin Palace.
7.12 Mandarin Palace and our designated agents may investigate any Real Account Holder’s creditworthiness should it be deemed necessary. This is to the benefit, and for the protection of, the casino and the individual player.
7.13 Mandarin Palace reserves the right to report any and all suspicious activity that could be in contravention of the laws on money laundering and other criminal acts such as:
7.13.1 The suspected intention to conceal or disguise funds accrued from illegal activities.
7.13.2 Suspicion that criminal activity is facilitated through the use of Mandarin Palace software and services.
7.13.3 The use of money suspected to have been accrued through illegal activity.
7.13.4 Should Mandarin Palace’s management suspect any fraudulent activity at any of our casinos, Mandarin Palace reserves the right to:
7.13.5 Withhold money held in a suspect account
7.13.6 Refuse access to any entity affiliated to the casino
7.13.7 Deactivate or Close the suspect account
7.13.8 Report the matter to the authorities- Submit and compile a report of the activity
7.14 All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
7.15 All players who make a deposit, must wager the deposit amount at least once, before any withdrawal will be allowed. Eg: If a player deposits $50, the player will need to place bets totalling $50 on any game before a withdrawal will be permitted.
8. BONUS TERMS & CONDITIONS - GENERAL
8.1 By playing at Mandarin Palace, it is deemed that you have read and agree to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at Mandarin Palace.
8.2 The General Bonus Terms and Conditions are liable to change from time to time. It is the player’s responsibility to regularly check the General Bonus Terms and Conditions. Please be sure to always read the general Bonus Terms and Conditions in conjunction with the specific Bonus terms and conditions regarding any bonus/promotion.
8.3 Employees and immediate family members of Mandarin Palace and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any bonus or promotion offered by Mandarin Palace.
8.3.1 A free player bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).
8.4 Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
All promotions at Mandarin Palace are by invitation only. All promotions at Mandarin Palace are limited to Real-money players only. No withdrawal is allowed as long as there are active and / or pending bonuses which have withdrawal restrictions until play through requirements are satisfied. Unless specifically stated otherwise, the MATCH BONUS amount is considered NON-REDEEMABLE and will be removed from the amount of your withdrawal request.
8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.
126.96.36.199. Table and Video Poker Game Restrictions: New players are restricted from using match offers on their first 3 deposits at any of the casino’s video poker and table games. The casino reserves the right to void any withdrawal made if a new player is found in contravention of this rule. New players are welcome to use their first three deposit match bonuses on Slots, Keno or Scratch Card games.
Players from the following countries may only play slot games with any purchase match bonus claimed. Any other game played with a purchase match bonus, will result in any winnings being forfeited and the deposit being refunded back to the player. These countries are: UK, Greece, China, Japan, Singapore, Malaysia and Columbia.
188.8.131.52 Purchasing players may only claim a deposit match bonus offer in the first 5 minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if 5 minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.
184.108.40.206 Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of $100 will be applied as per rule 10.
220.127.116.11 Where a Discretionary/Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $100 imposed as stated in Section 10. Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction. Deposit Match Bonuses greater than 100% carry a $1000 maximum withdrawal and need to be wagered through 60X.
18.104.22.168 Free spins awarded for or as part of a deposit where no deposit match offer has been claimed, must be "played" first, prior to your deposit being wagered, failure to do so will result in any winnings being forfeited. The deposit and the bonus money won off any free spins set, must be played as one balance.
The free spins bonus won must form part of the deposit, failure to do so infers active participation to circumvent the casino bonus system and will result in forfeiting any money won.
If the casino offers a deposit match bonus and free spins as one offer , the above rule does not apply, as long as the deposit match offer is claimed whilst the deposit is active in the casino account.
Maximum withdrawals of $100 will apply to players where by a deposit is made and free spins claimed and the free spins is wagered independently off the deposit.
8.5 Wagering for Bonuses - Play through Requirements
(% contribution per game as follows):
Three Card Poker 50%
Video Poker 10%
* Percentage of wager placed that counts towards meeting wagering requirement.
8.5.1 Bonus Money (No Deposit Required) bonuses need to be played through 60X before a player can make a withdrawal. Please see Section 10: Maximum Withdrawal.
8.5.2 Bonus Money (Any Match Offer) needs to be wagered through 60X by all Tier players before a player can make a withdrawal.
Deposit $100, get a 100% Match Bonus.
To withdraw a player will need to wager $100 (Bonus amount) x 60 = $6,000
8.5.3 All and any withdrawal or pending withdrawal will result in the voiding of the right to receive the remaining bonuses.
8.5.4 For free spins offers that are additional to a match deposit offer (ie. offered as part of a match deposit package as an added bonus), the maximum withdrawal allowed is $100 on those particular free spins. All free spins bonuses carry a cash out multiplier which means that the maximum value that can be converted to cash is 5 times the value of the free spin bonus. A maximum cash-in amount applies to standard Free Money/Free Spins/Loyalty Points Redeemed/Competition or Tournament Prizes where there is no deposit required.
In order to withdraw cash prizes won from tournaments, leaderboards or any other competitions, a deposit must have been made prior to the events’ commencement.
EXCLUSION: Any free spins offers not applicable to this rule will be will be so stated by casino management.
8.5.5 Each individual player is entitled to one (1) consolidated account only. Winnings will only be paid to players having one account. In cases where a player has more than one consolidated account, winnings will be voided.
8.5.6 Each player may only partake in one bonus-promotion per deposit. If a player receives more than one bonus-promotion per specific deposit, any winnings will be voided.
8.5.7 Only one deposit match bonus can be claimed per deposit. All deposit match bonuses need to be claimed immediately once a deposit has been made and before any single wager can be placed with the original deposit. If a player chooses to wager the deposit amount first and then proceeds to claim the deposit match bonus thereafter, all money accumulated from winning on the deposit match bonus is then considered null and void. The casino would then reserve the right to forfeit any such winning. The casino views this as a deliberate and fraudulent act to circumvent the benefit that deposit match bonuses are meant to serve as.
8.5.8 Please read carefully regarding Sequential and Alternative offers:
Sequential offers: Promotional bonuses that are offered as a package must be claimed in the sequence provided (ie. From first to last bonus code in the order provided).
Alternative offers: Promotional bonuses that are offered with an option to choose between 2 or more deposit bonus offers / free "no deposit" offers (ie. Claim "this offer" OR "that offer") will require a player to claim ONLY ONE of the options presented, regardless of how many deposits are made during that promotional period. Should a player succeed in claiming both offers, they will be found in contravention of promotion terms and conditions and any winnings accrued will be rendered void (with your deposit value refunded).
For example, the weekly offers received via email currently offer a regular match bonus offer - you are not allowed to deposit and claim both sets of offers - you may only claim one set of the offers in question when making your deposit during each weekly promotional period.
8.5.9 Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.
8.5.10 For the purpose of all bonus-promotions, dates and times shall be calculated according to Eastern Daylight Time (EDT).
8.5.11 Where bonuses or promotions are specifically addressed to an individual or casino account, the offers are only valid in respect of the individual or casino account number, as specified in the communication (offer).
8.5.12 Promotional or Bonus offers by email are for the intended recipient only. The offers cannot be transferred to a third party.
8.5.13 Irregularities between the personal details of the Real account holder, and the personal details of the individual identified with the method used to make deposits, will invalidate any offer extended by Mandarin Palace.
8.5.14 Any player deviating from the promotional rules will be disqualified and winnings voided.
8.6. Mandarin Palace reserves the right:
8.6.1 To deny a player any bonus where a player has been identified as a bonus abuser in the Mandarin Palace. In such cases, the original deposit will be refunded, however, the player will not benefit from the bonus or promotion he/she is judged to have abused.
8.6.2 To refuse a promotion or bonus for any reason deemed valid and appropriate including, but not restricted to, promotion abuse by a player.
8.6.3 To close accounts at any time, particularly when Registration information is discovered to be incorrect or misleading, or when casino management deems the player’s participation to be of dishonest, or when there is a history of chargebacks on deposits made.
8.6.4 To audit any and all withdrawals and reserves the right to reclaim bonuses or winnings for failed audits - the original deposit will be credited to the player’s casino account.
8.6.5 To discontinue or cancel any promotion or bonus if management deems it appropriate.
8.7. Mandarin Palace promotions’ department is the sole judge in any dispute regarding any promotional offer.
8.8. Each Promotional Term and Condition is severable from each of the other Terms and Conditions.
8.9. If any Term or Condition is found invalid, unenforceable or void for any reason, the remaining Terms and Conditions shall remain in force.
8.9.1 In order to qualify for subsequent bonuses, the player needs to make a minimum deposit of $20 between the last bonus credited to their casino account and the date of the next Promotion offer.
*Please note: to qualify for your Anniversary, Tier Welcome Bonus or Birthday no deposit bonuses, a player needs to have deposited an amount (or amounts) equivalent to the value of that bonus in the last 3 months before that bonus is due to them. That is, $25 in deposits in the 3 months before your Anniversary and $75 in deposits in the 3 months before your Birthday on the Silver tier, $100 in deposits in the 3 months before your Anniversary and $150 in deposits in the 3 months before your Birthday on the Gold, and so on for Platinum.
8.9.2 Reversed withdrawals are not considered deposits and will not be matched with a bonus.
8.9.3 € and AU$ players are limited to bets that do not exceed AU$ / €8 per round and AU$ / €0.50 per line when playing with an active bonus. Any bets that exceed these limits will cause all winnings to be void.
The maximum bet that can be placed on Betsoft/NetEnt games is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is 1 mBTC. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
8.9.4 Withdrawals will only be paid out in the currency of the players’ residence, where supported (i.e. $ (US, CA, AU), €, £, Krone). All other regions can only play in US$. All winnings accumulated from wagers in an incorrect currency will be forfeited.
8.9.5 Non–compliance with all promotion terms and conditions shall be deemed to be 'Promotion Abuse' and, as such, gives The Genesys Gaming Group management the right to, at its sole discretion, take appropriate actions in order to facilitate a gaming experience that is fair, enjoyable and favorable to all parties involved.
8.10 NEW PLAYER WELCOME BONUS
8.10.1 Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at Mandarin Palace.
8.10.2 New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at Mandarin Palace Casino.
8.10.3 This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at the respective Genesys Club Casino only. The definition of First Deposit is the first deposit made by an individual at Mandarin Palace.
8.10.4 A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.
8.10.5 In order to make a withdrawal, a player needs to wager 60 times the bonus amount.
For example: Deposit $100 and get a 100% Match Bonus. To make a withdrawal, a player will need to wager $100 (Bonus) x 60 = $6,000.
8.10.6 Bets placed in the Gamble game feature on slots do not count towards meeting the bonus play–through requirement of 60 times.
8.10.7 Each New Player Match Bonus can be claimed only once per person, PC and IP address, family, household address, email address, credit card number/debit card number, and environments where computers are shared (e.g. university, school, public library, workplace etc.)
8.10.8 Mandarin Palace reserves the right to change the offer, adjust the bonus terms and conditions, or deny a proportion of the bonus due to Player misuse.
8.10.9 A minimum transaction value of $100 applies to all withdrawals
8.10.10 The following players are not eligible and may not claim any Free Welcome Bonus Offer from our casino (either by invite or via our website). Free Welcome Bonus Offers refers to any offer made by our casino or an affiliate that does not require a deposit (e.g. free cash to play at the casino or free spins). Should such an offer be claimed by any of these players, all winnings resulting from it will be made null and void. Players from these countries may only claim free bonus offers if they have made at least one deposit on their account:
Bosnia And Herzegovina
Macedonia, The Former Yugoslav
Republic Of Moldova
Republic Of Mongolia
Russia / Russian Federation
8.11. MEDALS PROMOTIONS
8.11.1 To qualify for a medal prize, a player must make a minimum deposit of $20 on the day a medal is awarded on a game.
8.11.2 Medal prizes cannot be claimed when playing with free money, bonus money or playing free spins.
8.11.3 Medal prizes will be credited to players' accounts on the business day following the end of the medals promotion.
8.11.4 A player will qualify for a maximum of 1 medal prize, at the highest medal value per day of the promotion. For example, if a player wins a Blue, a Bronze, Silver and a Gold Medal on Fistful of Dollars and a Bronze medal on Code 211 the player will receive a prize for the highest medal earned, in this example - a prize for the Gold Medal.
8.11.5 Bonus prizes awarded for medal promotions are subject to a 60X wagering requirement and a maximum cash withdrawal of $100 as per normal casino bonus Ts and Cs.
8.11.6 If a player deposits $20 each day of the promotion and wins a medal on each day of the promotion, their total prize money will be doubled. If a player should win all 5 medals during the promotional period and did deposit on each day that a medal was won, the player will receive a total prize bonus of $250.
8.11.7 All medal promotions are open to depositing players only and will run between the dates and times advertised on the email correspondence you received. Medals promotions will be held only on the games advertised in the email correspondence you received.
9. PAYOUT PROCEDURE AT MANDARIN PALACE
9.1 Please Note: In order to facilitate more streamlined processes, all withdrawal requests will be processed daily within Mandarin Palace, however, payments to player accounts will only take place every Monday and Thursday. Thanking you in advance for your understanding.
First time withdrawals: for your own safety, we will require that you participate in a quick telephonic verification, over and above the documents required to complete your withdrawal request.
Please provide all required documents within 336 hours (14 days) of making your withdrawal request. Should you miss this deadline, your requested amount will be reversed into your casino account and you will then be required to log another withdrawal request before you proceed. In this event, Mandarin Palace will not be held liable for any complications that may arise, including possible wagering requirements that may become applicable on your second withdrawal attempt based on your account status at the time of your subsequent request.
Mandarin Palace takes care to run strict, streamlined payment processes for your convenience, and will assist you in any way possible provided all information is correct and up to date.
9.2 The minimum withdrawal amount is $100, and there is a service fee of between $0 and $30 per transaction applicable. This will vary dependent on size of withdrawal and processor used.
Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of $50 applies.
PLEASE NOTE that all standard wire transfer fees are provided for within your processing fees, however, there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.
• Skrill – $0.00 Fees – Instant receipt once payment is processed
• Neteller – $0.00 Fees – Instant receipt once payment is processed
• EcoCard – $0.00 Fees – Instant receipt once payment is processed
• Bitcoin – $0.00 Fees – Up to 5 Business days once payment is processed
• Courier Cheques – $30.00 Fees – 15 Business days to receive payment (10 days to receive, 5 days to clear)
• Wire Transfer – $20 Fees – Up to 10 Business days once payment is processed
9.3 All withdrawal requests will be processed daily within Mandarin Palace, however, payments to player accounts will only take place every Monday and Thursday.
9.4 The withdrawal pending period at Mandarin Palace is 2 business days.
9.5 Please take careful note of weekly maximum withdrawal limits for players on each tier level as listed below in section 10 (under "Loyalty Maximum Withdrawal"). Players can only withdraw the maximum amount per week as indicated for their respective tier level. In the event that a player attempts to withdraw more than he/she is legible for in one week: only the maximum amount allowed will be processed, and the balance of his/her withdrawal will then be returned by the cashiers into the player’s casino account.
Should monies requested for withdrawal be returned to your account in this manner, neither the cashier nor the casino will be held responsible for any discrepancies or difficulties that may arise around your returned balance i.e. neither the cashier nor the casino will be held liable for any sort of delay in the availability of your returned monies or new wagering requirements in the case of an active bonus.
10. MAXIMUM WITHDRAWAL
10. 1 Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.
Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of $50 applies.
10.2 Only UK players can register with a GBP Currency, contraventions to this will result in a withdrawals being voided and the account in question being closed. All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed.Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
10.3 Where a player has won using their second free money offer/no deposit bonus (i.e. no deposit was made), such winnings will be forfeited and no withdrawal will be permitted.
10.4 Players playing from Latvia and Bulgaria will not be permitted to make a withdrawal where they have won using a free money offer/no deposit bonus (i.e. no deposit was made), but will be permitted to claim these winnings as 100% deposit match bonuses for a period of 6 months from the date of their original win.
A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made). Exception: To players playing from Denmark and Greece a maximum withdrawal amount of $50 applies.
10.5 Players who have previously made deposits and have won using a free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.
10. 6 Loyalty Maximum Withdrawal: All no deposit bonuses rewarded from Mandarin Palace loyalty program carry a maximum withdrawal of $250 for Silver, $500 for Gold, and $1000 for Platinum tiers respectively. Please note that this refers specifically and exclusively to the loyalty tier Anniversary and Birthday bonuses.
10.6.1 Bronze Tier Players will receive a maximum payout of $1,500 per week until the entire withdrawal amount has been paid out in full.
10.6.2 Silver Tier Players will receive a maximum payout of $2,500 per week until the entire withdrawal amount has been paid out in full.
10.6.3 Gold Tier Players will receive a maximum payout of $3,500 per week until the entire withdrawal amount has been paid out in full.
10.6.4 Platinum Tier Players will receive a maximum payout of $5000 per week until the entire withdrawal amount has been paid out in full.
10.7 Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions etc are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of $100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at $100.
10.8 All loyalty point bonuses that have been redeemed will carry a maximum withdrawal of $100 once wagering requirements have been met.
10.9 For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.
10.10 Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings (e.g. Golf clubs, Navigators, TV’s etc), will be considered null and void.
All featured amounts and percentages also apply to the following currencies: EURO, CAD, GBP, DKK, SEK, NOK. Players MUST play in the currency of their country as listed above (e.g. USA, Europe, Canada, UK, Denmark, Sweden, Norway). All other qualifying players whose currencies are not listed above may play in USD$.
11.1 Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence and shall be final and binding.
11.2 Should there be any conflict between the terms of this Agreement & the terms of The End User License Agreement, the End User License Agreement shall always take precedence and shall be final and binding.
12. GOVERNING LAW
The construction, validity, and performance of this agreement shall be governed by the Netherlands Antilles law and courts of the Netherland Antilles shall have exclusive jurisdiction over all disputes in any matter arising from or related to this agreement.
This website is owned and operated by Ardway Limited, DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta using the gaming license of its holding company Genesys Technology N.V. Email [email protected]
The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.
Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.
Our casino security measures include:
Advanced Security Technology
Transactional Integrity Safeguards
The Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) The Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.
The Player has the right to close his/her Casino account at any time by contacting our customer service department, requests to will be dealt with within 24 hours.
Successful credit card deposits are debited from Players’ credit card accounts and credited to Players’ Casino accounts instantly.
Should a player’s Credit Card/ACH deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s credit card/bank account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.